COMPLAINTS & RETURNS

COMPLAINTS & RETURNS


COMPLAINTS – BASIS

Pursuant to the Civil Code Act of 23 April 1964. (Journal of Laws No. 16, item 93, as amended) and other generally applicable laws, the seller is liable to the customer if the product sold has a physical or legal defect (warranty).
The seller is released from liability under warranty if the customer knew about the defect at the time of the conclusion of the contract of sale.

COMPLAINTS – NOTIFICATION

Please fill in the complaint form, which you will find on our website and send it in electronic form or print and use the e-mail address: tulea@tulea.pl
If possible, please enclose your proof of purchase and photos showing the damage.
We will contact you to confirm acceptance of your application and inform you of any further necessary steps.

Damaged goods should be sent to the address:
TULEA Sp. z o.o.
VIII Poprzeczna 3
04-616 Warsaw
Poland

Within 14 days at the latest, we will inform you about the way in which your complaint will be dealt with. If you have any questions, please contact us by e-mail (tulea@tulea.pl) or telephone (+48223506689).

WITHDRAWAL FROM THE CONTRACT – BASIS

Pursuant to the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827, as amended) A consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving any reason and without incurring any costs, except for the costs indicated below. In order to meet the deadline, it is sufficient to send a statement before its expiry.

STATEMENT ON WITHDRAWAL FROM THE CONTRACT

The consumer may make a declaration of withdrawal by any means.
The seller provides the possibility of making a declaration of withdrawal by electronic means using the form available on our website.
We undertake to send the consumer an acknowledgement of receipt of the statement of withdrawal in the manner referred to above without delay.

RETURN OF GOODS

The Consumer shall be obliged to return the Product to the Seller immediately, not later than within 14 calendar days from the day on which he withdrew from the contract, or to hand it over to the Seller or to the person authorized by the Seller to receive it, unless the Seller has offered to collect the Product himself. To meet the deadline it is sufficient to send back the Product before its expiry.
The Consumer may use the most convenient way of returning the Product, he may also do so in person.

COST RETURN

We will immediately, no later than 14 calendar days from the date of receipt of the consumer’s withdrawal statement, refund all payments made by the consumer, including the costs of delivery of the product (except for additional costs resulting from the delivery method chosen by the customer other than the cheapest usual delivery method available in our online store).
We will refund the payment using the same payment method as the consumer, unless the consumer has expressly agreed to a different reimbursement method which does not involve any costs to the consumer.
In the event that we do not order the return shipment ourselves, we reserve the right to withhold the return of payments received from the consumer until we have received the product back or provide evidence that the consumer has sent it back, whichever is the earlier.

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