Regulations for orders at

Below we would like to present you our regulations, which are the basis for the preparation and implementation of your purchases.

1. Conclusion of a contract and delivery of goods

1.1 At we conclude contracts only in Polish. The party to the agreement is TULEA Sp. z o.o., ul. VIII Poprzeczna 3, 04-616 Warsaw, Poland.

1.2 Clicking on the “confirm order” button will result in a binding order for the products in the shopping cart. We will confirm your order by e-mail immediately after you have sent us your order. A binding contract is concluded when you receive your order confirmation. Please note that products ordered by you will only be shipped after you have paid the full price (subject to section 3.2 below) and delivery charges, unless they are covered by us in accordance with section 2.2 below.

1.3 We will process your order in Poland. If a delivery date is stated in working days, this shall be understood to mean all days from Monday to Friday inclusive, with the exception of public holidays.

2. Prices and shipping costs

2.1 The prices offered at the time the order is placed are valid. The offered prices are the final prices, i.e. they also include the valid VAT rate. The goods shall remain our property until full payment of the selling price has been made.

2.2 You shall pay shipping costs specified in the table you can find under following link: shipping costs

2.3 Deliveries are made via courier company. We reserve the deadline for delivery to 7 working days.

3. Payments

We offer the following types of payment: cash on delivery, fast internet transfer ( For each order we reserve the right not to offer certain types of payments and offer others. Please note that we only accept payments made from bank accounts maintained within the European Union (EU). All costs of financial transactions are borne by you.

4. Discount coupons and their use

4.1 Discount coupons are coupons which cannot be purchased by purchase, but are issued only as part of advertising campaigns and have a fixed validity period.

4.2 Discount coupons may be used only for a limited period of time and only for one order. Please note that discount coupons can be associated with a minimum purchase value.

4.3 The value of the goods must not be less than the amount on the discount coupon. Possible difference in case of higher value of the goods may be compensated by payment made in one of the offered ways. The discount coupon cannot be paid out in cash, nor is it interest-bearing. It is not possible to receive a refund of the discount coupon when the goods are returned in full or in part.

4.4 Discount coupons may only be used before the completion of the ordering procedure. Subsequent use is not possible. Discount coupons cannot be transferred to third parties. Unless otherwise agreed, several discount coupons cannot be combined.

4.5 If you use a discount coupon for your purchases, we reserve the right to charge the original price of the goods you retain if, due to your withdrawal from the contract, the total order value falls below the discount coupon value.

5 Gift cards and their use

5.1 Gift cards are vouchers that can be purchased by purchase. They can only be used to purchase products in Kerasys, but not to purchase further gift cards. If the value of a gift card is not sufficient to place an order, the difference can be covered by one of the offered payment methods.

5.2 Gift cards and amounts credited to your account may only be used before the completion of the ordering process. The amount of the gift card cannot be withdrawn in cash and no interest will be charged on it. In order to use the amounts of gift cards in your account or to check the amount of money deposited in your customer account, please go to “My User Account” on

6. Statutory right of withdrawal from the Kerasys product purchase contract

6.1 If you purchase Kerasys products, you have a statutory right to withdraw from the contract.

First of all, we would like to inform you that if you return the goods, you can use the return form attached to your order or the return form available for printing on your customer account. If you do not have a printer at your disposal, have problems downloading the form or need a new return form, you can also obtain it through our service ( Please make it easier for us to avoid additional costs and send returns always with the return form.

6.2 Instructions on the right of withdrawal.

You have the right to withdraw from the contract within fourteen days without giving reasons. The period for withdrawal shall run from the date on which you or a third party, other than the carrier, indicated by you, came into possession of the goods. In order to exercise your right to withdraw from the contract, you must notify TULEA Sp. z o.o., ul. VIII Poprzeczna 3, 04-616 Warsaw, Poland, phone: +48 22 350 66 89, e-mail: by an unambiguous declaration of will (e.g. letter sent by post or e-mail). You can use the attached template withdrawal form for this purpose. However, there is no obligation to do so. You may fill in and send us the withdrawal form or prepare and send any other declaration of intent, including electronically, using the contact form available on our website. If you make use of this possibility, we will immediately (e.g. by e-mail) send you an acknowledgement of receipt of your declaration. In order to exercise your right to withdraw from the contract, it is sufficient to send a notice of exercise of this right before the expiry of the withdrawal period.

6.3 Effects of withdrawal.

If you withdraw from the contract, we are obliged to reimburse all payments received from you, including the costs of delivery (with the exception of any additional costs which may arise from your choice of a delivery method other than the cheapest usual delivery method offered by us), without delay but no later than fourteen days after receipt of your notification of withdrawal. We shall use the same means of payment as you used for the original transaction for the reimbursement of the payment, unless we have expressly agreed another means of payment with you. Under no circumstances will we charge you any fees for this. However, we may refuse to refund any payment received from you until we have received your return or until you provide evidence that the goods have been shipped to us, whichever is the earlier. You in turn must return the goods to us or hand them over to us without delay, but no later than fourteen days after you have informed us of your withdrawal from the contract. Acceptance of the return is subject to confirmation that the returned products do not bear traces of use and that the packaging must be intact. The deadline shall be deemed met if the goods are dispatched within fourteen days.

6.4 Model withdrawal form:

Addressee: TULEA Sp. z o.o, ul. VIII Przrzeczna 3, 04-616 Warszawa

(*) Delete where not applicable and send it to us at the following address: TULEA Sp. z o.o, VIII Poprzeczna 3, 04-616 Warsaw, Poland, phone: 0048 22 350 66 89, or scanned by e-mail to:

7. Refunds of payments

All refunds are made to the account used by you for payment.

In case of payment by bank transfer or fast payments by PayU, payments will be returned to the account from which the transfer was made. In other situations, to the account indicated by you on the form.

8. Statutory responsibility for product defects

8.1 We undertake to supply you with defect-free products.

8.2 For all defects of products ordered via, we shall be liable to the statutory warranty for defects pursuant to article 556 et seq. of the law of 23 April 1964. – Civil Code (Journal of Laws 2016.380 as amended).

9. Complaints

9.1 All complaints regarding products purchased in our shop as well as the progress of your order should be submitted by e-mail to or by phone at 0048 22 350 66 89. In the same way you can report any problems with the collection of the return shipment by the courier.

9.2 In some cases we may ask you to send us pictures of the products subject to complaint.

9.3 Your complaint will be considered by us within 14 days from the date of receipt of the complete complaint. We will notify you immediately of any defects in the complaint. Together with such a notification, we will send you information on how to fill in the gaps in the complaint notification.

9.4 We also inform you that you have the right to use out-of-court complaint and redress procedures in accordance with the Online Dispute Resolution procedure developed by the European Commission and available at

10. Consumer service

You will contact our service as follows: phone: 0048 22 350 66 89 available from Monday to Friday (9:00 am to 5:00 pm), e-mail:

11. Other information

11.1 These Terms and Conditions can be found at In addition, you can print or save this document using the usual functions of your web browser (most often: File -> Save As). You can also download this document in PDF format and archive it by clicking here. In order to open a PDF file, you need the free Adobe Reader (available at or any other similar program that opens PDF files.

11.2 You can easily archive your order data by downloading the Terms and Conditions and saving the order summary information on the last page of your order when you place your order in the online shop using the “Save as” function in your web browser; you can also wait for the order confirmation, which we will send to you additionally by e-mail after the order process is completed, to the address you have provided. This order confirmation e-mail contains all the relevant data of your order, a specimen withdrawal form and a link to these Terms and Conditions, and can be easily printed out or saved using the e-mail program.

Data identifying Kerasys:

TULEA Sp. z o.o.

VIII Poprzeczna 3

04-616 Warsaw


VAT ID: PL9522133839